Refund policy

Last updated: 1 August 2026

At The Glory, we take pride in the quality of our garments and want you to feel confident when shopping with us. We understand that sometimes an item may not be quite right, so we offer returns in accordance with the policy below.

Australian Consumer Law: Our change-of-mind return policy provides rights in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. The time limits, fees, item-condition requirements and sale exclusions below apply to change-of-mind returns and do not limit remedies available for faulty, damaged, unsafe or incorrectly supplied products.

Return Conditions

Eligible change-of-mind returns may be requested within 14 days of delivery.

Items must be unworn, unwashed and unused, with all original tags and hygiene seals attached. Items must be free from makeup, perfume, deodorant, fake tan, pet hair or other marks. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.

The following items cannot be returned for change of mind:

  • Underwear, earrings, hosiery and beauty products
  • Gift cards
  • Items marked Final Sale

These exclusions do not apply to faulty or incorrectly supplied products, or where a remedy is available under applicable law.

Australian Returns

For eligible change-of-mind returns, Australian customers may choose:

  • A refund to the original payment method
  • Store credit
  • A size exchange for the same style and colour, subject to availability

For change-of-mind refunds, an AU$10 return-label fee will be deducted from the refund.

Return shipping is free for eligible store-credit returns and size exchanges.

Full-priced items may be returned for a refund, store credit or eligible size exchange. Sale items may be returned for store credit only. Final Sale items cannot be returned for change of mind.

Original shipping fees are not refundable for change-of-mind returns.

International Returns

International customers may request an eligible change-of-mind return within 14 days of delivery.

Full-priced items may be returned for a refund or store credit. Sale items may be returned for store credit only.

International customers are responsible for arranging and paying for tracked return shipping to Australia. For change-of-mind returns, original shipping fees, customs duties, taxes and other import charges are not refundable.

We do not currently offer direct exchanges for international orders. Please return the original item and place a new order.

Complimentary Promotional Gifts

Complimentary promotional gifts must be returned with the qualifying item, unused and in their original packaging.

If the gift is not returned, or is returned used or without its original packaging, its advertised retail price at the time of purchase will be deducted from your change-of-mind refund.

Faulty or Incorrect Items

Please contact us as soon as possible if your item is faulty, damaged, unsafe or different from what you ordered.

Email clientservices@thegloryedit.com with:

  • Your order number
  • A description of the issue
  • Clear photos or videos

Where practical, please wait for return instructions before sending the item back.

If a product has a major problem under the Australian Consumer Law, you may choose a refund or replacement. For a minor problem, we may provide a repair within a reasonable time or another remedy available under law. We will reimburse reasonable return-shipping costs where required by law.

How to Return

Submit your request through MAKE A RETURN or contact clientservices@thegloryedit.com.

Once approved, follow the return instructions provided and keep your tracking receipt.

Returns are normally processed within 5 business days after delivery to our return facility. Your bank or payment provider may require additional time to display the refund.